MOTOYour phone.
A gateway in seven steps.
Follow along on your Android phone. We’ll show you what to tap, when to wait, and how to know you’re connected.
- 01A phone running Android 12–17 + your SIMUse the phone that will stay online as your gateway.
- 02A trusted Wi-Fi connectionKeep the phone unlocked and connected during setup.
- 03Your MOTO setup emailIt contains your installation link and portal login details.
Your complete setup guide.
Watch the full walkthrough from start to finish, or choose a timestamp below to jump straight to the part you need.
If something looks different.
I can’t find “Downloaded apps”.
Look in Android’s Accessibility settings. Your phone may use a label such as Installed apps or Downloaded services. Choose the Moto Gateway configuration entry. If you cannot find it, contact MOTO support with your phone model.
My phone doesn’t show “Allow restricted settings” at the bottom.
Some Android versions place it in the three-dot menu on MOTO’s App info page. If your service is already selectable, you may not need this step. Do not change unrelated apps’ settings.
It hasn’t returned to MOTO automatically.
Give the setup a little time and check whether Android is waiting for you to review a prompt. If it remains stuck, contact support and tell us which step you reached. Never share passwords or pairing codes in screenshots.
Where do I make calls and read messages?
Use the portal link and login credentials in your MOTO email. The Android phone stays online as your gateway. Your portal login and installation link are private; don’t share them.
What should I know about these permissions?
Play Protect checks apps for harmful behavior. Accessibility access can permit screen reading and control. Wireless debugging permits a paired connection to the phone. Only approve access for your own trusted MOTO setup, read Android’s warnings, and ask support if anything is unexpected.
A person, when you need one.
Tell us your phone model and the step number. We’ll help you continue.